We are here to assist with every part of your journey. Please read the below and let us know at any point if we can assist with making your journey easier and more comfortable.
When Making a Booking
To ensure a consistent service is provided, we ask that you make us aware of what level of assistance you require from us at the time of booking.
To allow us to best manage your travel requirements, it is important that you provide us with as much information as possible at the time of booking. Key information we will need to know includes:
- the type of mobility aid you are travelling with (electric or non-electric),
- if the mobility aid is electric, what type of battery is used (gel cell (dry), wet non-spillable or wet spillable battery),
- whether the mobility aid is collapsible,
- the dimensions (in adjusted or disassembled state) and the weight of the mobility aid,
- whether any medical assistance will be required, and
- whether you are travelling alone or with an escort or carer.
Mobility Aids and Wheelchairs
You may surrender your mobility aid at check-in or at the departure gate where appropriate assistance will be provided to you.
You may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area.
Your mobility aid will need to meet the specified size dimensions when adjusted or broken down for that aircraft type.
Note: whilst all reasonable care will be taken, you remain responsible for obtaining insurance in relation to the carriage of your mobility aid
Walking Frames, Walking Canes and Crutches
Walking canes and crutches may be carried in the aircraft cabin. You may use your cane or crutches to the departure gate and carry it on board the aircraft where it will be stowed in an overhead locker or alternative storage space. If your walking frame is collapsible and cabin crew can stow it safely, your walking frame can be stowed in the aircraft cabin. For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin. You can surrender your walking frame at check-in. You will then be transferred to the departure gate in an Nauru Airlines wheelchair or people mover.
Alternatively, you can use your frame to the departure gate where it can be surrendered for stowage in the aircraft hold.
If your travel includes a transit, we may request for your transit time to be extended in order to facilitate the transfer of your mobility aid.
If you book via the Internet, contact your local Nauru Airlines office or Sales Agent immediately after you have purchased your ticket to confirm your specific arrangements. Alternatively, you can e-mail your specific arrangements through to [email protected].
If you are booking by telephone, please discuss your needs with your Sales Consultant.
Mobility Aid Size Restrictions
In accordance with manufacturer recommendations and to reduce any risk of damage to your mobility aid, all electric wheelchairs, including power assist wheelchairs, must travel in the upright position (folded or unfolded) in the free wheel mode. To facilitate this requirement, size restrictions (set out in the table below) apply to the acceptance of mobility aids on our aircraft.
All manual wheelchairs must fit within the size restrictions in the upright position (folded or unfolded). If the wheelchair fits within the size restrictions but not in the upright position, the wheelchair can only be carried if it weighs less than 32 Kgs and the manufacturer has confirmed that the wheelchair can be stored and transported on its side. Otherwise, the wheelchair must fit within the size restrictions in the upright position to be carried.
If your mobility aid does not fit within these allowable dimensions (after being adjusted or disassembled), you may wish to travel with an alternative mobility aid, such as a manual wheelchair, that fits within the dimensions of our aircraft.
Mobility Equipment Allowance
Your Mobility Equipment includes both Mobility Aids and Assistive Devices. Mobility Aids include (but are not limited to) items such as wheelchairs (day or sports), electric wheelchairs and electric scooters.
Additionally, Assistive Devices include (but are not limited to) items such as walking frames, hoists, shower chairs and commodes.
Please note that:
- two (2) pieces of Mobility Equipment per person will be carried free of charge as checked baggage in addition to your other checked baggage.
- each piece must not exceed 32kg, except Mobility Equipment which can travel in the upright position in the free wheel mode.
- items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates.
- the equipment must be for your own use and adhere to the dimensions set out above; and
- if you wish to check in more than two pieces of Mobility Equipment, the additional pieces will form part of your checked baggage allowance and excess charges will apply if your applicable allowance is exceeded.
Check-In and Boarding
To allow Nauru Airlines to provide appropriate levels of assistance, passengers with mobility limitations must allow sufficient time for check-in and boarding. If your Mobility Aid needs to be adjusted or broken down, you are responsible for assembling and disassembling your Mobility Aid where you are able to do so.
Where assistance is required, Airport Ground staff may ask you to explain, instruct and supervise the assembling, or disassembling of your Mobility Aid(s). This may include disconnection and connection of the battery.
Arriving at the Airport
For all departures, passengers who require mobility aid assistance are required to be at the airport:
A minimum of 2 hours before departure
For departures from overseas ports, check with the local Nauru Airlines office or Sales Agent and allow an extra 30 minutes in addition to the normal check-in time.
Passengers may surrender their mobility aid at check-in or at the departure gate. If you choose to surrender your mobility aid at check-in, you will be transferred to a Nauru Airlines wheelchair and assisted to the departure gate by an Nauru Airlines staff member.
At the Airport
At all Airport terminals within Australia, Nauru Airlines through their ground handling agents may provide kerbside mobility aid assistance, subject to the availability of wheelchairs and staff. Due to Occupational Health & Safety regulations, however, Nauru Airlines contracted staff are unable to provide passenger transfer assistance to and from vehicles.
Upon arrival at the airport, the passenger must be accompanied by someone who can advise Nauru Airlines staff that a wheelchair is required kerbside. Wheelchairs are to remain within the terminal building and are not permitted in the airport car parks.
On the Aircraft
Passengers may not take their own mobility aids into the aircraft cabin. Nauru Airlines staff will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility aids and the aircraft seat.
Onboard wheelchairs are not available on Nauru Airlines. Where you are not travelling with an escort or carer, cabin crew can assist you to walk to and from the door of the aircraft toilet. Due to Occupational Health and Safety requirements, crew will not be able to lift you.
If we can provide you with any other assistance, please don't hesitate to let us know!