Please be advised that some flights have altered departure times for flights from 27 June 2019 to 1 July 2019. Find out more

FAQs

Have a question? We might have already answered it here!

While delays aren’t common and we do everything we can to avoid them, sometimes they do happen. In the case of a delay, we will endeavour to get you on the next available flight and contact you regarding alternative arrangements.
If the delay or cancellation is the fault of Nauru Airlines, we will rebook with no fee onto the next Nauru Airlines sector. We are not responsible for any connections which may be affected as a result of this and we highly recommend you take out appropriate travel insurance to cover your trip.
Please note that for privacy reasons, we can only provide information about alternative arrangements and liaise with persons whose names are listed on the booking.

Please refer to the Terms and Conditions for your specific booking to see costs for changing details, or speak to our reservations team.

All of our communication about your scheduled flight will take place via email. You are responsible for checking emails regarding your booking, and Nauru Airlines is not responsible for failure to access emails.
In the case of extenuating circumstances our team may try to reach you using the phone number provided when booking.

Please see our Conditions of Carriage regarding schedule changes or cancellations.

When you book online with us, you will receive a booking confirmation page on your browser. If you are concerned about your reservation or have not received your flight confirmation email after this has occurred, please contact our Reservations Team as soon as possible to ensure your journey with us is as smooth as possible.

You may need to discuss this with your bank, as we are not able to determine why your card may have been declined when booking with us.

In order to travel with Nauru Airlines, we require you to present a Doctor’s Certificate in cases where you are or have been unwell recently. The medical certificate should be sent to our reservations team 48 hours prior to intended travel. Please contact our Reservations Team if you have any questions.

If you become unwell and unable to travel or are refused uplift due to illness, we may be able to reschedule your flight but will not be able to provide a refund unless the ticket booked was refundable. We may waive the no-show fee if you are refused uplift on the day of travel. Even if the no-show fee is waived, the passenger will be eligible for taxes and charges, and any difference between the original and new fare.

For emergency assistance after hours relating to same or next day travel, please call +61 499 044 250.
If your enquiry is not an emergency and it is after hours, please contact our Reservations Team and they will endeavour to assist you on the next business day.

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Nauru Airlines highly recommends purchasing travel insurance prior to any travel.