Covid 19 Update

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We’re making sure that all our staff are fit and healthy for work, and all passengers must refrain from flying if feeling unwell. Instead, please stay at home and contact our customer service department to discuss options for re-booking your travel.

Prior to boarding, we take and record the temperatures of all crew and passengers. All international passengers are also asked whether they have travelled overseas within the last 14 days or are feeling unwell. Those who do present with cold or flu symptoms (including a cough, runny nose, sore throat, headache, temperature or difficulty breathing) may be prevented from boarding the aircraft.

We’re washing our hands frequently and request that our passengers do the same. If you do need to cough or sneeze, please do so into your elbow, and be refrain from touching surfaces as much as possible. Our crew are following our usual stringent hygiene procedures including wearing gloves for collection after food or beverage service and during cleaning. Crew are also using hand sanitiser when entering or exiting galley area and frequently throughout food service.

All of our staff are wearing masks in the airport and on the aircraft, with crew wearing masks for the duration of the flight. Masks are only removed during announcements, safety briefings and during take-off and landing so that important passenger information can be heard.

We’re continuously reviewing and improving our policies, procedures in line with the latest health advice, and providing additional staff training, resources and reminders wherever possible. Our crew have received extensive training in how to handle suspected communicable disease in flight and on arrival to minimise risk of transmission.

The safety and well-bring of our passengers is most important to us. We want to give you a memorable travel experience and look forward to flying with you soon.